Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“Customer,” “User,” “you”) and Plugivo (“Plugivo,” “we,” “our,” “us”), governing your access to and use of the Plugivo platform, including the HubSpot App Marketplace and all associated applications and services (collectively, the “Services”).

By creating an account, installing an app, or otherwise accessing the Services, you represent that you have the authority to bind yourself or your organization to these Terms.

2. Description of Services

Plugivo operates a curated marketplace of HubSpot-native applications and integrations (“Apps”). Each App is designed to operate natively within the HubSpot CRM environment and is subject to these Terms as well as any App-specific documentation provided at the time of installation.

Current Apps include, but are not limited to:

• ABN Verification for HubSpot — Real-time Australian Business Number lookup and CRM enrichment via the Australian Business Register (ABR)

Additional Apps may be added to the marketplace over time and will be subject to these Terms unless otherwise stated.

3. Account Registration and Eligibility

To use the Services, you must have a valid, active HubSpot account and be authorized to install third-party applications in your HubSpot portal.

You agree to provide accurate, complete, and current registration information. You are responsible for maintaining the security of your account credentials.

You must be at least 18 years of age and have full legal capacity to enter into this Agreement. If you are registering on behalf of an organization, you represent that you have the authority to bind that organization.

4. Subscriptions, Billing, and Payment

4.1 Subscription Plans

Access to certain Apps requires a paid subscription. Subscription tiers, pricing, and included features are as described on the applicable App listing page at the time of purchase.

4.2 Billing Cycle

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Your subscription automatically renews at the end of each billing period unless cancelled in advance.

4.3 Payment Processing

All payments are processed securely by Paddle, our authorized Merchant of Record. Paddle handles payment collection, receipts, and tax compliance. By purchasing a subscription, you also agree to Paddle's terms of service available at paddle.com.

4.4 Price Changes

We reserve the right to modify subscription pricing with at least 30 days' advance notice. Price changes will take effect at your next renewal date.

4.5 Taxes

Paddle automatically calculates and collects applicable taxes (VAT, GST, Sales Tax) at checkout based on your billing location. All displayed prices are exclusive of taxes unless otherwise stated.

4.6 Free Trials

Where a free trial is offered, your payment method will not be charged until the trial period ends. Trials automatically convert to paid subscriptions unless cancelled before the trial expires.

5. Cancellation and Termination

5.1 By You

You may cancel your subscription at any time through your account dashboard or by contacting support@plugivo.com. Upon cancellation, your access will continue until the end of the current billing period. No prorated refunds will be issued for unused time within a billing period.

5.2 By Plugivo

We reserve the right to suspend or terminate your account immediately and without notice if you: (a) violate these Terms; (b) engage in fraudulent activity; (c) breach HubSpot's Acceptable Use Policy; or (d) if required to do so by law.

5.3 Effect of Termination

Upon termination, your right to access the Services ceases immediately. We will retain your data for 90 days post-termination to allow for any dispute resolution, after which it will be permanently deleted.

6. Refunds

Please refer to our Refund Policy for complete refund terms.

7. Acceptable Use

You agree not to:

• Use the Services in any manner that violates applicable laws or regulations
• Attempt to reverse engineer, decompile, or extract the source code of any App
• Use automated tools to scrape, crawl, or extract data from the Services
• Share, resell, or sublicense access to the Services without written authorization
• Use the Services to transmit malicious code, spam, or unauthorized communications
• Attempt to gain unauthorized access to any system, database, or network connected to the Services
• Impersonate Plugivo or any other person or entity

8. Intellectual Property

All intellectual property rights in the Services, including the platform, source code, apps, documentation, trademarks, and content, are owned by or licensed to Plugivo. Nothing in these Terms transfers any intellectual property rights to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the subscription term.

You retain full ownership of any data you input into the Services (“Customer Data”). You grant Plugivo a limited license to process Customer Data solely to provide the Services.

9. Third-Party Services and Integrations

The Services integrate with third-party platforms including HubSpot and the Australian Business Register. We are not responsible for the availability, accuracy, or policies of third-party services. Your use of such services is governed by their respective terms and privacy policies. Third-party data (including ABN data from the Australian Business Register) is provided for informational purposes only. We do not guarantee the accuracy, completeness, or timeliness of such data.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Plugivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or in connection with these Terms or your use of the Services, even if advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Plugivo in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Plugivo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Services or violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to software services agreements. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration.

14. Modifications

We may update these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-platform notification. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Plugivo.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights under these Terms without our prior written consent.